Return and Refund Policy.

• ▸Pro-rated refunds: unused portions of monthly hosting fees are refundable upon cancellation
• ▸Calculation: refund amount based on remaining days in the billing period
• ▸Processing: refunds processed within 5–10 business days via original payment method

• ▸Uptime guarantee: automatic credits applied for downtime exceeding 99% uptime SLA
• ▸Credit calculation: 5% of monthly fee for each hour of downtime beyond SLA threshold
• ▸Application: credits automatically applied to next billing cycle

• ▸Immediate termination: full refund issued for current billing period
• ▸Processing time: refund processed within 5–10 business days
• ▸Data handling: client data securely deleted after refund processing

Pro-rated refunds based on deliverables completed and services rendered:

• ▸Good faith resolution: we commit to resolving service issues before considering refunds
• ▸Revision process: reasonable revisions included to meet client expectations
• ▸Escalation: direct access to founder for issue resolution
• ▸Final resort: refund available if satisfaction cannot be achieved

• ▸Immediate termination: full refund of current billing period
• ▸Work retention: client keeps all completed work and deliverables
• ▸No penalties: no additional charges for policy violation termination

• ▸Payment schedule: projects billed based on agreed milestones
• ▸Completed work: payment retained for finished milestones
• ▸Incomplete work: refund of payments for unstarted milestones
• ▸Work in progress: pro-rated payment based on completion percentage

• ▸Client cancellation: client pays for work completed to date
• ▸Scope assessment: detailed review of completed vs. remaining work
• ▸Final invoice: adjustment invoice issued for any balance due or refundable

• ▸Immediate termination: project terminated without penalty to client
• ▸Refund processing: unused milestone payments refunded within 10 business days
• ▸Work transfer: completed work transferred to client before termination

1. Written request: email ryan@ligma.digital with refund request
2. Account information: provide account details and reason for refund
3. Documentation: include any relevant correspondence or issues
4. Review process: we will review and respond within 48 hours
5. Resolution: refund processed or alternative solution offered

• ▸Standard processing: 5–10 business days via original payment method
• ▸Stripe processing: refunds processed through Stripe payment system
• ▸Bank processing: additional 3–5 business days for bank processing
• ▸Notification: email confirmation sent when refund is processed

• ▸Original payment method: refunds issued to original payment source
• ▸Credit card: appears as credit on next statement
• ▸Bank transfer: direct deposit to original account (if applicable)
• ▸Alternative methods: available in special circumstances with approval

1. Direct communication: contact ryan@ligma.digital for immediate attention
2. Escalation: issues escalated to founder for personal review
3. Good faith negotiation: commitment to fair and reasonable resolution
4. Documentation: all communications documented for reference

• ▸Credit card disputes: customers may dispute charges with their credit card company
• ▸Stripe disputes: disputes handled through Stripe's resolution process
• ▸Legal action: Arizona state law governs all refund disputes
• ▸Mediation: preferred method for resolving complex disputes

• ▸Compassionate consideration: special refund consideration for emergencies
• ▸Documentation: medical or legal documentation may be required
• ▸Flexible terms: extended timelines and modified refund terms available
• ▸Case-by-case: individual review of circumstances and needs

• ▸Full refunds: unused service periods refunded in full
• ▸Priority processing: expedited refund processing for business closures
• ▸Data transfer: assistance with data and asset transfer
• ▸Documentation: business closure documentation may be required

Subject line: “Refund Request — [Account Name]”

• ▸Full name and account information
• ▸Service type and billing period
• ▸Reason for refund request
• ▸Preferred refund method
• ▸Any supporting documentation

• ▸Initial response: within 48 hours of request
• ▸Resolution: within 5–10 business days
• ▸Complex cases: may require additional review time
• ▸Status updates: regular communication throughout process