Privacy Policy

3.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services
• Make a purchase or payment
• Contact us for support
• Subscribe to our communications
• Participate in surveys or feedback

Types of personal information collected:

• Name and contact information (email, phone number, address)
• Business information (company name, website, industry)
• Payment information (processed securely through Stripe)
• Communication records and support tickets
• Project files and business materials for service delivery

3.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Usage patterns and preferences

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior via PostHog
• Improve our website functionality and user experience
• Provide personalized content and recommendations

Types of cookies we use:

• Essential cookies for website functionality
• Analytics cookies via PostHog for usage statistics
• Preference cookies to remember your settings
• Marketing cookies for relevant communications (with consent)

4.1 Service Delivery

• Provide and maintain our hosting, development, and digital marketing services
• Process payments and manage billing through Stripe
• Communicate about your projects and service updates
• Provide technical support and customer service
• Deliver monthly reports and performance analytics

4.2 Business Operations

• Improve our services and develop new offerings
• Conduct internal analytics and research
• Comply with legal obligations and business requirements
• Protect against fraud and unauthorized access
• Maintain accurate business records

4.3 Marketing Communications

• Send service updates and important notifications
• Provide marketing communications about our services (with consent)
• Share relevant industry insights and tips
• Invite participation in surveys or feedback requests

5.1 Third-Party Service Providers

We share information with trusted third-party providers who assist in our operations:

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Prevent fraud or other illegal activities

6.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for administrative access

6.2 Payment Security

• All payment processing handled securely through Stripe
• We do not store complete payment card information
• PCI DSS compliance maintained through our payment processor
• Secure tokenization for recurring billing

6.3 Data Breach Response

In the unlikely event of a data breach:

• Immediate investigation and containment procedures
• Notification to affected individuals within 72 hours
• Cooperation with law enforcement and regulatory authorities
• Implementation of additional security measures as needed

8.1 Access and Correction

You have the right to:

• Access your personal information we maintain
• Request correction of inaccurate or incomplete data
• Receive a copy of your data in a portable format
• Update your contact preferences and communication settings

8.2 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking unsubscribe links in our emails
• Contacting us directly at ryan@ligma.digital
• Updating your preferences in your account settings

8.3 Cookie Management

You can control cookies through your browser settings:

• Block or delete cookies from our website
• Disable tracking technologies (may affect website functionality)
• Opt out of analytics tracking through PostHog settings

10.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

10.2 Data Requests

To exercise your privacy rights or request access to your data:

• Email: ryan@ligma.digital
• Subject Line: "Privacy Request"
• Include: Your name, contact information, and specific request details

We will respond to privacy requests within 30 days of receipt.